At Pina Koala Kossies, we're committed to providing our customers with the highest level of service and satisfaction. We work closely with Australia Post to ensure timely delivery of all orders.

If you have not received your order within the expected timeframe, please check your tracking information first.

If you still have not received your order or if there are any issues with your delivery, please contact us immediately at hello@pinakoalakossies.com.au and we will do our best to resolve the issue as quickly as possible.

If you need to make changes to your order or cancel it, please contact us as soon as possible at hello@pinakoalakossies.com.au. We will do our best to accommodate your request, but please note that orders that have already been processed usually cannot be cancelled or changed.